PortalVR Support

We are here to help with PortalVR and the PortalVR Controller.

Last updated: September 17, 2025

If you need assistance with the PortalVR runtime, the PortalVR Controller app, or a recent purchase, choose one of the support channels below. We typically respond within one business day.

Contact the PortalVR Team

Email: Send technical or account questions to support@portalvr.io. Include device details and app version for faster troubleshooting.
Discord: Join the community at PortalVR Discord for live help, release notes, and developer discussions.

Purchases and Billing

For subscription management, invoices, or license transfers, visit the Polar customer portal. You can update billing details, download receipts, or open a billing ticket directly from Polar.

What to Include in Your Request

Which app or hardware you are using (PortalVR runtime, PortalVR Controller, or both).
Your headset or phone make/model and OS version.
A short description of the issue and any steps to reproduce it.
Screenshots, logs, or short videos if the issue is visual.

We appreciate detailed reports—they help us ship fixes faster. Critical regressions are triaged immediately, and we will follow up with status updates by email or Discord depending on your contact channel.

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